Quality Assurance: Always Operate with Integrity

Customer satisfaction requires intentionally considering their perspective and presenting the solutions you have brought into their picture. The QA process ensures that your product meets the client's needs. Could one perform their own QA process? Sure, but another set of eyes eliminates bias, and experienced eyes always benefit both the project creator and the consumer. While working as a behavioral analyst, I worked in a field where the quality assurance process determined the care a human being would receive. I have worked for companies that delivered top quality, data-driven care that changed lives, and I have quit companies that exploited others. In my opinion, a company that lacks a robust QA process produces unethical work. In data-driven environments, customers often fail to recognize when a seemingly reputable company takes advantage of them. Yet, according to the data and testing, anyone with a drop of experience knows when a company behaves unethically. The QA process functions to ensure a company produces the product they claim to deliver. Three certifications exist where a third-party auditor assesses a company's production quality: CMM, ISO 9001, and Six Sigma. CMM focuses on determining if the production process is organized, repeatable, defined, measured, and continually improving. Six Sigma focuses on data-driven results that enhance production by examining product defects. ISO 9001 reflects a team-based approach that understands that quality products begin in positive work environments with organized and encouraging team leaders that consider the customer's needs throughout the process. In a world that produces cheap products and exploits cheap labor, it has been my experience that a company that operates with integrity hosts a strong QA process. In most cases, a company that takes advantage of its customers also exploits its employees. Don't work for those companies. We are all responsible for the things we put back into the world. Be someone who puts good things back into the world even if you may, at times, be in a position where you could take advantage of others because they cannot speak the language you speak. It always makes sense to have QA regardless of project profit or size.

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