Managing Creative Customers to Prevent Spontaneous Project Combustion
Individuals naturally remember conversations differently based on their unique perspectives. When no visual documentation exists, clients often struggle to identify and communicate their wants and needs. A prototype provides a visual representation of a contract. When a specification change is missing from the prototype, it is also missing from the contractual agreement. Changes are tracked in project notes and mindmaps and brought to life in prototypes. Client creativity should be nurtured and encouraged. When a client is brainstorming ideas, write them down. Subsequent project versions can include updates when a client's ideas conflict with a current project. Active listening prompts the client to feel secure and confident in his financial decisions with your company. It's critical to initially write your contract to contain predetermined milestones that allow the client to provide feedback at appropriate times. A quote reassessment, an updated prototype, and a new mindmap d...